Ways to Reach Us
You can reach the NuvaLoan support team by phone at (888) 303-9949 or by email at [email protected] during the hours listed below.
We do not use a contact form. Phone and email let us confirm who we are speaking with and keep a clear record of your request, which matters when the question involves your personal information.
| Method | Details |
|---|---|
| Phone | (888) 303-9949 |
| [email protected] | |
| NuvaLoan, 8805 Ashbury Commons Blvd, Suite 285, Omaha, NE 68102 |
Support hours
- Monday–Friday: 8:00 a.m.–8:00 p.m. Central
- Saturday: 9:00 a.m.–2:00 p.m. Central
- Sunday and major holidays: closed
Emails received outside these hours are answered in the order they arrive on the next business day. When you write, include the name, email address, and phone number you used on your request so we can locate it quickly. Please do not send your full Social Security number or bank account number by email.
What Our Support Team Can Help With
NuvaLoan support can check the status of your request, remove your information from our records, and answer questions about how the matching service works.
Request status
If you submitted a request and are unsure what happened next, we can tell you whether it was passed to a lender in our network and, where available, which lender received it. After that point, the lender handles its own review, offer, and paperwork.
Removing your information
You can ask us to delete the information you submitted or to stop contacting you. We will confirm the request and explain what we are able to remove from our own systems. Lenders who already received your request keep their own records under their own policies.
Questions about the service
We are glad to explain how matching works, what information lenders typically ask for, or why you may not have received an offer. Many common questions are also answered on our frequently asked questions page.
What We Can't Do
NuvaLoan is a matching service, not a lender, so we cannot make loan decisions, change a lender's terms, or accept loan payments.
- Loan decisions: approval, denial, and the amount offered are decided by each lender, not by NuvaLoan.
- Rates and terms: we cannot lower an APR, extend a repayment term, or waive a fee set by a lender.
- Payments: we do not collect, process, or forward loan payments of any kind.
For loan servicing, such as making a payment, changing a due date, requesting a payoff amount, or asking about a late fee, contact your lender directly. Its contact details appear in your loan agreement and in the emails it sent when you accepted the offer.
Privacy and Opt-Out Requests
To opt out of marketing messages or ask about the personal information we hold, call or email NuvaLoan support and tell us what you would like us to do.
You can also reply STOP to any text message from us, or use the unsubscribe link in any marketing email. Opt-out requests are processed promptly, though a message already scheduled may still arrive for a short time.
If you want to know what information we collected or ask for it to be deleted, we may need to verify your identity first by matching details from your original request. Our privacy policy explains your choices and state-specific rights in full.
Reporting Suspicious Contact
NuvaLoan never asks you to pay an upfront fee, buy a gift card, or send money to receive a loan offer, so any request like that is a warning sign.
Scammers sometimes use the names of real companies to seem trustworthy. Be cautious if someone who says they represent us:
- asks for a processing, insurance, or "approval" fee before funds are released;
- asks for payment by gift card, wire transfer, cryptocurrency, or a payment app;
- pressures you to act within minutes or threatens consequences;
- asks for your online banking password or a one-time security code.
If you receive a call, text, or email like this, do not send money or share details. Contact us at (888) 303-9949 or [email protected] and describe what happened, including the phone number or email address that contacted you. You may also wish to report it to your state attorney general or the Federal Trade Commission.
Mailing Address Use
The NuvaLoan mailing address in Omaha is for written correspondence and formal notices only; it is not a walk-in office and cannot accept loan payments.
Use the address below for written privacy requests, legal notices, or arbitration opt-out notices described in our terms of use:
NuvaLoan
8805 Ashbury Commons Blvd, Suite 285
Omaha, NE 68102
Mailed requests take longer to process than phone or email. Include your full name, the email address and phone number you used, and a clear description of your request. To learn how we are paid by lenders in our network, see our advertiser disclosure.
